Can I cancel my coach booking free of charge?

Under the terms and conditions of Busvervoer Nederland, a cancellation charge always applies, rising from 30% (minimum €125) to the full fare on the day of departure, unless otherwise agreed.

Cancellations must be made in writing, for example by email to info@its-reizen.nl.

When do I have to pay?

Unless otherwise agreed, no later than 14 days before departure, or within 14 days of the invoice date.

How do booking, payment and cancellation work?

Booking a coach with ITS-Reizen starts with a quote request. All our services are subject to the general conditions of carriage and travel of Busvervoer Nederland (KNV), the Dutch coach industry association. Below is a brief summary of how booking, payment and cancellation work; the full text is on our General terms and conditions page.

Quote and booking

You request a quote with the details of your trip. We reply within a few working days with availability and a suitable price. Once you accept, the booking is confirmed.

Payment

The operator may ask for a deposit or the full fare in advance; unless otherwise agreed, this must be paid no later than 14 days before departure. An invoice is payable within 14 days of the invoice date, unless otherwise agreed.

Cancellation

Cancellations must be made in writing. Under the terms and conditions of Busvervoer Nederland, unless otherwise agreed, the following charges apply to a coach journey:
– up to the 22nd day before departure: 30% of the fare, with a minimum of €125
– from the 22nd to the 14th day: 40%
– from the 14th to the 2nd day: 50%
– from the 2nd day up to the day of departure: 75%
– on the day of departure: the full fare
In addition, any costs already incurred are payable by you.

Changes and extra costs

If you would like to stay longer or take a different route during the trip, there may be extra charges for the additional miles or hours. Unforeseen traffic situations such as traffic jams can also lead to extra costs if they make the journey take longer.

Frequently asked questions

Can I cancel my coach booking free of charge?: Under the terms and conditions of Busvervoer Nederland, a cancellation charge always applies, rising from 30% (minimum €125) to the full fare on the day of departure, unless otherwise agreed.
How do I cancel?: Cancellations must be made in writing, for example by email to [email protected].
When do I have to pay?: Unless otherwise agreed, no later than 14 days before departure, or within 14 days of the invoice date.